Frequently Asked Questions

How does the Lending Library service work?
As a member of our video, CD-ROM and DVD Lending Library, you have complete control and flexibility. You select the programs you want with or without assistance from our experienced training consultants. Programs are sent wherever you need them, and you keep them as long as you like. Every program is designed for self-paced instruction or group viewing and they are ready to use immediately.

How does my company become a member?
It's easy. Decide which of our membership plans best suits your company's budget and objectives (or we'll customize a membership plan for you). Then call us toll-free at 800.783.3100 ext 144. We'll work out the details and your first selection(s) will arrive within a few days. You'll be ready to start improving employee productivity and morale within a week.

How do I order a program?
That's one of the easiest parts of being a member. You can order by fax, phone, mail, e-mail or online.

How long does it take to receive a program?
We ship most selections within 24 hours so you'll typically receive your selection(s) within three days of your request. We'll be happy to accommodate requests for expedited shipping at your expense.

How do I return programs after I have finished them?
Please return all programs to:
      NMAU Business Lending Library
      285 Chesterfield Business Parkway
      Chesterfield, MO 63005
To ensure proper credit for program returns, we recommend that you ship them via an insured and traceable means, such as UPS, Certified Mail, Federal Express, Airborne Express, or Express Mail.

How often do the libraries change?
Constantly! We are always increasing and updating both libraries. In the past year alone, more than 500 new programs have been added. You can rest assured that our lending library service will continue to meet your company's training needs for many years to come.

What are the hidden charges?
There are none. You pay one low membership fee, and use ANY programs in the library. We pay to have the programs delivered wherever you want them sent within the continental US.

What if I want to buy support materials?
When a workbook or other support materials accompany the program you've selected, you may purchase those additional materials at special discounts reserved for our members. Leader's Guides are always provided FREE when they accompany a program.

Can I schedule shipments in advance?
Of course! Tell us which programs you want, when and where you want them delivered. We'll take care of the rest.

How many programs can I use?
As many as you like. For example, if you signed up for a 10-program Lending Library membership, you're allowed to borrow ANY 10 programs simultaneously. You can return any of those programs at any time to borrow additional programs. For the same low membership fee, you can exchange programs daily, weekly, monthly or quarterly. You decide!

Can I order new programs before returning the ones I already have?
Yes, we are happy to ship your new requests as soon as you tell us the other programs are on the way back.

How do I decide which programs to use?
Every member is assigned an experienced Account Manager, who knows our product line inside and out. He or she is part of a team of professionals who are helping hundreds of other businesses meet similar training objectives.

Can I also purchase programs for my permanent use?
Of course! Most of the programs are also available for purchase. Contact your Account Manager for purchase price information.