Access By Category: Coaching & Counseling Communication Customer Service Diversity HR & Legal Issues Leadership Management & Supervision Managing Change Meeting Openers Motivation & Development Presentation & Facilitation Sales & Marketing Sexual Harassment Workplace Violence   Access by Product Title: A Manager's Guide A.C.T. with Integrity: Real Situations for Discussion All Dogs Are Created Equal America The Beautiful An Inside Job Barking Up the Wrong Tree Basic Basic Telephone Skills Be Safe, Not Sorry Boomerang Bury My Heart at Conference Room B Can You Spare a Moment? Capsule #1: Leadership Is... Coaching & Performance Feedback Training Scenes Crossing the Finish Line Determining Caller Needs Escape From Voice Mail Jail Essential Elements of Internal Customer Service Everybody Wins: How to Turn Conflict into Collaboration Five Forbidden Phrases Four C's of Coaching Skills From Curt to Courteous Get the Whole Picture: Parts 1 & 2 Give Em the Pickle Give Me Space Glad I Could Help: Real Customer Service Situations for Discussion How to Avoid Emotional Leakage How to Connect in Business in 90 Seconds or Less How to Deal With the Foreign Accent How to Handle the Irate Customer How to Treat Every Caller As A Welcome Guest I'd Like A Word With You I Remember I Wasn't Prepared For That I Wish My Manager Would Just... If Looks Could Kill In Search of Excellence In This Together It's Not Just About Sex Anymore It's the Law - The Legal Side of Management Keeping the Good Ones Legal Briefs: The ADA: Tough Questions and Straight Answers Legal Briefs: Discipline & Termination Legal Briefs: Family Medical Leave Act Legal Briefs: Harassment & Discrimination Legal Briefs: Recruiting & Hiring Legal Briefs: Substance Abuse: The Manager's Role in Creating and Maintaining a Drug Free Workplace Legal Briefs: Workplace Privacy: Does It Really Exist Legal Briefs: Workplace Violence Let's TALK: Handling the Difficult Performance Appraisal Life is a Series of Presentations M.E.E.T. on Common Ground Managing Harmony Meeting Menaces Meetings, Bloody Meetings Messing Up a Meeting More Bloody Meetings Motivation: Dream It, Walk It, Believe It Negotiating: Tying The Knot Obedience Training Patterns Part 1: Preventing Sexual Harassment Patterns Part 2: Responding to Sexual Harassment Peer Today, Boss Tomorrow Performance Matters: The Importance of Praise Performance Matters: The Need For Constructive Criticism Perspective: A Different View Proactive Customer Service Race, Ethnicity, Language and Religion Workplace Issues Sell! 25 Essentials on Selling Sexual Harassment? You Decide: Real Situations for Discussion Sexual Harassment - It Can Happen Here Six Cardinal Rules of Customer Service SMART-START: Attitude SMART-START: Business Ethics Meeting Opener SMART-START: Customer Service Meeting Opener SMART-START: Motivation SMART-START: Respect Meeting Opener Stephen Covey on Leadership Survival Skills for the Future Teamwork Telesales Tips From A to Z The 5 Values of Great Customer Service The Courage to Coach The Courage to Coach - Retail The Difficult Guest The Extraordinary Leader: Going from Good to Great The Front of the Class The Guest The Issue is Respect The Practical Coach The Service Mentality Trainer Games in Action - Volume 1 Trainingbytes: Achieving Communication Excellence Trainingbytes: Increasing Emotional Intelligence Trainingbytes: Managing Your Own Productivity Trapped! How to Escape Sameness Violence: Reducing Your Risk Violence: Risk from Within Whale Done! The Power of Relationships What Do You Say? What's Wrong with this Picture? Who Says We Can't Do It? Lance Armstrong's Journey You Can STOP Harassment: Taking Responsibility & The Responsible Leader