Coaching & Counseling

Can You Spare a Moment?

Vendor: AIM Learning Group

This video shows that even the most delicate situation can be overcome when dealt with using the appropriate counselling techniques. It introduces the four stages of a structured approach to counselling: setting up the interview, getting people talking by using open questions, helping them think through their problem, and discovering the solution for themselves. This program illustrates how managers can spot impending problems, how to create an opportunity to talk confidentially, how to remain neutral and friendly, and how not to impose their solutions.

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Four C's of Coaching Skills

Vendor: Telephone Doctor

A powerful management development resource. It's becoming common for managers and supervisors to take on the role of coaches in their departments. Without proper training, this can be a disaster. This content-rich training tool explains the differences between training, coaching, and counseling and illustrates our proven Four Cs of Coaching Model in a variety of service and line management situations. See why users describe this is the best coaching video they've ever seen.

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Performance Matters: The Importance of Praise

Vendor: AIM Learning Group

This new program makes the point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing the quality and quantity of the output of the people who work for them, providing it is correctly applied. The employee's attitude changes with renewed enthusiasm when the manager shows interest and appreciation in a job well done. Among the rules learned are that it's important to let people know why they are being praised, make sure that the effect isn't ruined by a kick-in-the-tail remark, and to pass on praise from customers or superiors.

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Performance Matters: The Need For Constructive Criticism

Vendor: AIM Learning Group

The video is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. Rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant - including telling him off in front of junior colleagues, failing to agree what had gone wrong and criticizing them personally. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future.

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The Courage to Coach

Vendor: VPPI

Chosen as one of the top 10 training programs in 2000 by Training Media Review, The Courage To Coach outlines a specific four-step process for coaching that will work in any employee performance situation. Managers will learn how to reach agreement on the problem, develop an action plan for correcting the problem and follow up with the employee. This Program can be used in a facilitator-led training session, a one-hour lunch and learn program, or as a self-study course. The Facilitator-Led training session is designed for a one- or two-hour focused training agenda. The video can either be used in its entirety or as a stop-and-discuss tool. The Training Leader's Guide includes role-playing exercises that give participants the opportunity to practice the steps, as well as an action plan exercise that helps participants tackle a real-life coaching situation when they get back to work.

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The Courage to Coach - Retail

Vendor: VPPI

The Courage To Coach for Retail outlines a specific four-step process for coaching that will work in any retail employee performance situation. Managers will learn how to reach agreement on the problem, develop an action plan for correcting the problem and follow up with the employee. And, they will realize that coaching is the best way to keep employees motivated - by reinforcing what employees do right and helping them fix what needs to be improved. In this contemporary video, an on-screen manager/narrator talks directly to viewers, sharing what has worked for her in coaching her employees through difficult performance problems. She guides viewers through the four important steps of coaching by illustrating her points with a series of "What Would You Do?" vignettes specifically geared to the retail industry. Examples include how to handle an employee who's late to work, who doesn't take their manager seriously, or one with a bad attitude problem.

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The Practical Coach

Vendor: Media Partners

This title is one of the best-selling Coaching programs in the industry. Direct and sincere, the title says it all: "Practical" advice for coaches who care about their team members and are willing to encourage, correct and challenge them to greatness.

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Communication

Boomerang

Vendor: AIM Learning Group

Boomerang introduces Bill, a manager whose team doesn't listen to him and resists change. A colleague explains the Reciprocity Urge and how Bill's behavior may be the problem. "You're friendly, they're friendly. You put yourself out, they put themselves out. If you listen, they'll listen". Bill begins to take a good look at himself and to choose positive boomerangs and learns how to get the most out of people.

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Everybody Wins: How to Turn Conflict into Collaboration

Vendor: VPPI

Everybody Wins: How to Turn Conflict into Collaboration emphasizes that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication.

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If Looks Could Kill

Vendor: AIM Learning Group

How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this humerous detective case, careless communication had a fatal result. At the doctor's, at the shoe shop, in the post office, and at the station, a customer was driven to distraction by careless behavior. A detective must piece together a customer's movements to see how several suspects' behavior led to his demise.

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Trainingbytes: Achieving Communication Excellence

Vendor: VPPI

Achieving Communication Excellence is comprised of three one-hour modules or TrainingBytesT. These "bytes" are designed to increase participants' ability to listen and communicate effectively and to give and receive feedback. These "bytes" can be used as stand-alone training, as part of a comprehensive training solution, or a reinforcement tool. The three TrainingBytesT included in this program are: 1. Listen Up! Listening for Effectiveness Participants will Understand the difference between passively and actively listening Know three techniques to improve listening skills Identify areas of personal strength and personal improvement 2. Speak Up! Communicating for Effectiveness Participants will Gain confidence in their verbal communication abilities Know three techniques to help get their point across in any situation Identify opportunities to influence decisions 3. So, How Am I Doing? Giving and Receiving Feedback Participants will Understand the importance of being able to give and receive feedback to peers and supervisors Gain confidence in approaching others with openness around sensitive issues Know three techniques to be effective at giving and receiving feedback.

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Customer Service

An Inside Job

Vendor: AIM Learning Group

Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.

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Basic Basic Telephone Skills

Vendor: Telephone Doctor

This video covers the very basics of customer service and telephone skills. Answering a business phone, taking accurate messages and placing callers on hold. It is intended for people new to customer relations situations.

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Determining Caller Needs

Vendor: Telephone Doctor

This program includes the six basic steps to becoming a more effective listener on the phone. It also identifies six questioning skills and explains how and when to use them.

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Escape From Voice Mail Jail

Vendor: Telephone Doctor

This program includes the six basic steps to becoming a more effective listener on the phone. It also identifies six questioning skills and explains how and when to use them.

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Essential Elements of Internal Customer Service

Vendor: Telephone Doctor

Employees either serve customers directly or they serve someone who does. It's critical for superior service to begin within the walls of your organization. This program illustrates the six essential elements for improving internal customer service and helps employees realize we are customers to each other.

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From Curt to Courteous

Vendor: Telephone Doctor

Viewers will learn the tools of non-visual communication, understanding and being understood. The program explains how words, voice, tone and the listener's imagination create an instant image for the caller. It also discusses finding the middle ground between being too cold and too familiar.

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Five Forbidden Phrases

Vendor: Telephone Doctor

This all time best selling video by the Telephone Doctor® teaches your employees the recommended responses to the five most common irritating customer "turn offs." It shows phone situations and recaps with examples of face to face customer service situations.

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Give Em the Pickle

Vendor: Media Partners

This Customer Service program features entrepreneur and highly sought after motivational speaker, Bob Farrell. The program is loaded with fun graphics, humorous and touching stories, but most importantly, a strong and sincere message about taking care of your customers.

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Glad I Could Help: Real Customer Service Situations for Discussion

Vendor: VPPI

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a "glad I could help" attitude, customers will feel positive about the employee, the organization, and the way they have been treated-ultimately creating long-term customer loyalty.

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How to Deal With the Foreign Accent

Vendor: Telephone Doctor

New edition! It's easy to rush foreign accent customers to avoid dealing with the extra effort needed to assist them. Great customer service must be offered to all customers, not just the easy to understand ones. This program explains that all callers are created equal and teaches techniques which will make communications easier with foreign language customers. Realistic vignettes and characters make this program a powerful sensitivity builder.

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How to Handle the Irate Caller

Vendor: Telephone Doctor

This video includes a highly effective four-point plan for calming irate callers. Includes the ASAP technique, who you should never make excuses, and what to do if a customer starts swearing.

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How to Treat Every Caller As A Welcome Guest

Vendor: Telephone Doctor

The person who answers your company phone is NOT "just the receptionist." To the caller, that person on the front-line IS your company. This video includes valuable 'how-to' skills for creating excellent first impressions.

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In Search of Excellence

Vendor: Enterprise Media

In Search of Excellence is one of the classic best selling films of all time. The case studies of Disney, 3M, Stew Leonard and others are considered classic training tools. Stew Leonard's dairy is a classic example of great customer service. In this entertaining segment of the best-selling film, In Search of Excellence, you will see how Stew Leonard achieves his sky-high performance. Learn about really listening to the customer and see the benefits that come from a total customer focus. Duration - 7 minutes.

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Proactive Customer Service

Vendor: Telephone Doctor

Are your employees passive, average or PROACTIVE? This program teaches the important of building rapport and cross selling. It will help you turn your callers and customers into business friends while increasing sales.

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Six Cardinal Rules of Customer Service

Vendor: Telephone Doctor

Take a trip through the Hall of Shame! Your employees will meet the men and women responsible for originating the customer service blunders which plague us all. These humorous vignettes allow you to laugh as you learn.

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Telemarketing Tips from A to Z

Vendor: Telephone Doctor

This video is for inbound or outbound skills. The program features twenty-six techniques and ideas which will be of immediate use to everyone who uses the phone as a presentation platform.

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The 5 Values of Great Customer Service

Vendor: QMR

Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude. The customer demographics for most organizations are changing in such a way as to increase the diversity of the populations we serve. This makes it imperative that we improve our customer service training so as to prepare employees to meet the challenges this diversity can present. Simple platitudes about the customer being "number one" or providing "first class service" are not enough. We must work on the values and skills employees need to meet or exceed the expectations of ALL their customers. The 5 Values of GREAT Customer Service presents a values-based training approach to meeting this challenge. The video component, when taken together with the exercises and activities in the facilitation guide, offers a comprehensive approach to developing customer service relationships built on a foundation of respect.

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The Difficult Guest

Vendor: Media Partners

The hilarious follow-up to the classic The Guest. This film tackles the tough issue of dealing with difficult customers so it's a win win for everybody.

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The Guest

Vendor: Media Partners

One of the best and most sought after Customer Service programs available. With a brief but poignant message of treating customers as guests in your home, it has changed how countless businesses view their customers. Partner this program with "The Difficult Guest" and you've got an extraordinary customer service training package.

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The Service Mentality

Vendor: Telephone Doctor

Aside from the actual skills and techniques , why is it that some people seem like 'naturals' when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.

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What Do You Say?

Vendor: Media Partners

Media Partner's latest release is fast paced, energetic and loaded with excitement and fun. The video challenges viewers with more than 30 awkward and sometimes overwhelming customer situations, then gives realistic, practical answers that can be used immediately.

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What's Wrong with this Picture

Vendor: Telephone Doctor

Ten vignettes put the class in charge of identifying various customer service blunders they'll see and suggesting appropriate improvements. Since people learn best by hearing, seeing, and doing, this program will challenge your participants to think about the root causes of poor service situations as well as brainstorm the solutions.

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Diversity

M.E.E.T. on Common Ground

Vendor: VPPI

Teach employees to recognize and respond to inappropriate or illegal situations professionally.and with respect. This NEW straightforward video provides practical skills that all of your employees can use to create a respectful and inclusive workplace. Unlike many programs that focus on high-level "strategic" theories concerning diversity and inclusion management, M.E.E.T. on Common Ground uses a tactical approach. By focusing on understanding and communication, this program will teach your employees how to recognize and respond to any situation professionally and with respect. The program introduces an easy-to-grasp four-step process that is demonstrated in six timely realistic vignettes. Ultimately, your employees will learn how to "M.E.E.T" on common ground.

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Race, Ethnicity, Language and Religion Workplace Issues

Vendor: QMR

"Race, Ethnicity, Language and Religion Workplace Issues" takes on the stereotypes that have divided people for centuries. A distinguished collection of managers, line workers and consultants share their experiences and insights.

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SMART-START: Respect Meeting Opener

Vendor: VPPI

"It Takes Just A Little Respect" is another program in the award winning SMART-STARTT meeting opener series. This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about respecting others. It can prepare your audience for the M.E.E.T. on Common Ground video program, or may be used as a stand-alone for any meeting or session when you want to emphasize respecting others in the workplace.

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HR & Legal Issues

Get the Whole Picture: Parts 1 & 2

Vendor: VPPI

Get The Whole Picture has been painstakingly designed to ensure that your managers will know exactly how to get the specific work examples they need to evaluate and hire the right candidates and conduct legally defensible interviews. This innovative new course combines a thoroughly researched Participant Learning & Assessment Tool with video simulations. It includes everything you need to conduct a highly interactive, two-to-three hour classroom experience. Using the tools provided, you will help learners to create their own probing-styles profile, develop a personal action plan, and practice each of the five probing strategies. The eleven video simulations offer intentionally diverse responses to specific questions. With each simulation, participants focus on one of the five probing skills and are guided beyond the initial question to consider probing strategies that will get the answers and examples they need.

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It's Not Just About Sex Anymore

Vendor: VPPI

Now - more than ever - employees must understand that there's far more to workplace harassment and discrimination than just sex. Is your organization prepared for this changing world? It seems as if, every day, the EEO and the courts expand the definition of harassment and discrimination. In this changing environment it's difficult to know - or understand what's allowed and what's not allowed at work.

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It's the Law - The Legal Side of Management

Vendor: VPPI

The EEOC has issued Guidances, which recommend organizations provide repeated on-going periodic training on employment law issues. Legal experts recommend organizations do their best to follow the EEOC recommendations because the courts often look to the EEOC for help in interpreting the law when ruling on employment law cases. It's the Law: The Legal Side of Management is designed to help organizations comply with these EEOC recommendations. How do I keep all my managers up to date on employment laws? This video - an ideal "first step" for your training program - identifies and explains the important legal issues that managers often face in today's workplace. It uses vignette-style examples of managers caught up in several potentially unlawful situations to demonstrate the necessity of knowing and understanding the laws.

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Legal Briefs: Discipline & Termination

Vendor: VPPI

Coaching. Progressive discipline. Termination. These are challenging jobs for any manager no matter how seasoned. But they are also absolutely essential skills in today's litigious workplace. This program uses straightforward language and real world examples to present the most common issues and potholes that managers and organizations face. Then it provides specific actions any manager can implement to help them avoid their day in court. This video covers issues like avoidance, such as delegating discipline, transferring problem employees, or fabricating "layoffs"-inconsistency, like making exceptions based on tenure or cultural differences-too much or too little documentation, and more.

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Legal Briefs: Family Medical Leave Act

Vendor: VPPI

The Family and Medical Leave Act is one of the most confusing laws managers and organizations face. Unfortunately, claiming confusion in a courtroom won't carry much weight. This program is sure to provide your managers with the basic knowledge of the law they need, and with specific actions they can take, to insure FMLA is administered fairly and correctly in your organization-and that you are protected from liability. Using straightforward language and real world examples this video touches on the most common and difficult issues managers face. Issues like: qualifying a serious health condition, defining continuing treatment, medical certification and re-certification, interplay between FMLA/ADA/Work Comp, designating conditional leave, & more.

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Legal Briefs: Harassment & Discrimination

Vendor: VPPI

This program is designed to help managers understand that harassment can take many forms-and that all forms can lead to charges not only of harassment, but of discrimination as well. As this line becomes more and more blurred it is critical that your managers understand what constitutes harassment and discrimination and what they can do to prevent them. Using straightforward language and real-world examples this video answers managers' most frequently asked questions and provides a list of specific actions they can implement immediately to help them, and your organization, stay out of court.

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Legal Briefs: Recruiting & Hiring

Vendor: VPPI

It's an unfortunate reality that recruiting and hiring are yet another legal minefield your managers must face. And worse yet, it's all too easy for a manager with great intentions to put your organization at risk. Now, this new Legal Briefs module can help you equip your managers to find and hire the right people and stay in compliance with the law. With straightforward language and real-world examples this video addresses the most common and dangerous potholes managers face-and presents specific actions any manager can implement to keep themselves and your organization out of court.

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Legal Briefs: Substance Abuse: The Manager's Role in Creating and Maintaining a Drug Free Workplace

Vendor: VPPI

This program is designed to help you gain a clearer understanding of a manager's responsibility regarding enforcing and maintaining a drug-free workplace. It provides answers to several of the most common questions managers struggle with concerning substance abuse.

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Legal Briefs: Workplace Privacy: Does It Really Exist

Vendor: VPPI

This program provides answers to several of the most common questions managers struggle with concerning workplace privacy, including: Are individuals guaranteed the same rights to privacy within the workplace that they are entitled to at home? Should employees sign a consent form prior to any employer searches? Do I keep all records pertaining to an employee together, centralized in one location? After an investigation, should a full report of the incident be shared with the entire management team?

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Let's TALK: Handling the Difficult Performance Appraisal

Vendor: VPPI

Managers and supervisors will no longer dread those difficult performance appraisals. T.A.L.K. will propel your company toward better job performance and a more productive work environment. Some managers dread all performance appraisals. But all managers dread some-the difficult ones. The employee who won't talk. The top performer who still needs to improve. Those who resent criticism or deny responsibility. Handling difficult performance appraisals represents one of management's biggest headache and challenges. And yet, it's also the best way to help people get better at what they do.

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Legal Briefs: The ADA: Tough Questions and Straight Answers

Vendor: VPPI

This program is designed to help managers gain a clearer understanding of how Title I of the Americans with Disabilities Act impacts their workplace on a daily basis. It provides accurate legal information in clear and concise terms and is intended to provide useful information so managers can sort through tough ADA issues, and take the right actions.

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You Can STOP Harassment

Vendor: QMR

The individual and organizational costs of workplace harassment are enormous. While sexual harassment has commanded much of the media's attention, inappropriate and illegal behavior at work goes far beyond gender issues. In most workplaces it's all too common to find employees who have been personally touched by the intimidation and discomfort of workplace harassment - as observers, targets or as one of those accused of harassing others.

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Leadership

Capsule #1: Leadership Is...

Vendor: QMR

As organizations move into the new millennium, they are experiencing change at an unprecedented rate. These leaner, reengineered organizations face critical challenges in facilitating the learning necessary for their employees to keep ahead. Managers, supervisors and team leaders, whether new to their positions or with years of experience, are under pressure to come to grips with the skills needed to lead their organizations into the next century. MILLENNIUM - Leadership Capsules for the 21st Century is a powerful new resource to help them meet these challenges. Capsule #1 - Leadership Is... is the overview module. Here we explore the language and concepts of leadership. Topics include: What is a leader? Leadership and management. Who can be a leader? Becoming a leader. Leaders and followers. Why lead?

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Keeping the Good Ones

Vendor: Media Partners

If your organization is dealing with the issue of keeping qualified employees, you must see this video. This highly entertaining and expertly produced film offers the best training available on the topic of employee retention.

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Stephen Covey on Leadership

Vendor: VPPI

Audiences will embrace the powerful principles of leadership presented in Stephen Covey on Leadership. Composed of meaningful thoughts and quotes from internationally respected leadership authority Dr. Covey, viewers will discover that the leader of the future will be a leader in every area of life. This inspirational message is carried throughout the short program with quotes about aligning your life with your vision and values, focusing on doing the right things, staying opportunity-minded, balancing priorities, showing trust, and more. Additionally, this program features awe-inspiring images of nature's beauty and everyday lifestyle-gracefully enhanced with memorable music. This four-minute video will not only captivate your audience during a meeting or training session, but it will make a lasting impression afterwards!

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The Extraordinary Leader: Going from Good to Great

Vendor: VPPI

The Extraordinary Leader demystifies leadership and explains five key insights that distinguish a truly extraordinary leader from a good or "average" leader. This program, based on the extensively researched book by Jack Zenger and Joseph Folkman, will help leaders shift their way of thinking about leadership from the conventional idea that leaders are born, to the fact that anyone can be a great leader. They concluded that leaders who just move from "good" to "a little bit better" don't make much of a difference. It's not until one becomes a "great" leader that there will be a significant impact.

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The Front of the Class

Vendor: Media Partners

An inspirational Leadership program designed specifically for new supervisors who may find themselves in a position of managing those who were at one time peers. It's a moving story, full of life lessons about the qualities of a true leader. Blue collar and white collar versions available.

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Whale Done! The Power of Relationships

Vendor: VPPI

Whale Done! addresses the question, "Why does this approach work?" Filmed on location at SeaWorld, Blanchard teaches viewers how to improve relationships by building trust, accentuating the positive, and redirecting energy when things get off track. The Whale Done! Approach illustrates to coworkers, managers, and employees that by building positive relationships, they will become more productive, achieve greater results, and create an environment where everyone is genuinely excited about the work they are doing!

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Management & Supervision

A Manager's Guide

Vendor: QMR

Quality Media Resources' new video-based training series, A Manager's Guide, is an excellent overview of the fundamental skills needed to survive and thrive in today's complex work environments. Using the casting and rehearsal of a production of Shakespeare's Hamlet as a backdrop, this 2-program series provides an entertaining overview of the essential skills needed by both new and more experienced managers. A team of experts reinforces the key learning points. Each program addresses 5 critical subject areas and presents 3 key learning points in each area. The video programs run 25 minutes each. While we recommend using the full series, each program can stand alone as a complete, separate training resource. The programs come with a comprehensive facilitation package including reproducible handouts. We have also created handy credit card size "Gold Cards" that you can purchase for your managers. Each 2-sided card includes the 30 key learning points presented in the programs. They make an attractive and convenient reference or reminder tool.

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Bury My Heart at Conference Room B

Vendor: VPPI

Bury My Heart at Conference Room BT is like no other leadership approach you've seen. First of all, the thing actually works! Secondly, it's deeply empathic to the real world of today's manager. This 24-minute video features Stan Slap and is a revolutionary program used by many of the world's best companies to increase management commitment, reduce turnover, and get support for corporate strategies. This program also includes a beautifully designed workbook stolen from the two-day training program. It includes engaging participant activities and complete-we mean complete-step-by-step facilitator instructions. How cool is that?

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I'd Like A Word With You

Vendor: AIM Learning Group

This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analyzing the wrong way to interview, it then shows how the right skills can keep staff motivated and working towards the same goals.

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Peer Today, Boss Tomorrow

Vendor: VPPI

Making the leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities. Designed to help participants make a successful transition from "coworker" to "manager" or "supervisor," Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they're likely to encounter as they assume their new role.

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Managing Change

Give Me Space

Vendor: AIM Learning Group

A lively and humorous exploration of office conflict. The story follows Bud, one of five staff in the Quality Assurance Department - a department that is currently without a manager. A typical Monday morning turns sour when the staff receives a memo from the company president announcing that two new staff are being transferred to the department. What follows is a series of mishaps in trying to deal (or not deal) with the newcomers who arrive on the scene, ready to move in. While the staff appear to battle about space, the issue is clearly about turf!

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Survival Skills for the Future

Vendor: Enterprise Media

In this video, Jennifer James teaches the skills that you and your organization need to succeed. Her witty approach incorporates cultural metaphors such as The Lone Ranger and Sleeping Beauty to illustrate essential points. You'll get an opportunity to understand what influences and affects your world and business today. Learn how to use perspective, energy and safety to think one step ahead - and to use distinctly different ways of thinking in order to solve old problems. As training magazine says, "...James preaches the change-management gospel...as pleasantly as I've see it done. If you find yourself in the market for (a film) that will engagingly explain to your employees that any change should always be 'integrated' and never struggled against, (this) would be a pretty good bet." Duration - 22 minutes.

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Meeting Openers

All Dogs Are Created Equal

Vendor: Telephone Doctor

Joe displays a lapse in judgement by assuming the low potential of a prospective customer based solely by the customer's poor use of English in an email message.

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America The Beautiful

Vendor: VPPI

The images in America the Beautiful make the lyrics of the song with the same name come alive! Witness the beauty of America in nature and in its people. This video blends scenes of our great nation with images of the diverse men, women and children who make this the greatest place on Earth to live. The stirring cinematography has made audiences from coast to coast cheer with patriotism. This is an inspiring video that will open any meeting on a positive note!

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Barking Up the Wrong Tree

Vendor: Telephone Doctor

Joe sends his pal a scalding e-mail message about their boss...only to wish he had double-checked who the message was actually going to.

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I Remember

Vendor: VPPI

Take a journey back to a simpler time when sound principles guided us. When the three most popular colors were red, white and blue. You cherished home, family, community and country. A handshake sealed the deal. The "archival-look" footage in I Remember shows the simple elegance and dignity of what is right with America. The transition to scenes of today's life solidifies the importance of the message of those time-honored ideals. The marvelous cinematography has brought audiences to their feet from coast to coast!

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Obedience Training

Vendor: Telephone Doctor

When Joe is asked to attend a training session he confuses it with the chance to get some rest and relaxation....only to later learn he should have been paying attention!

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SMART-START: Attitude

Vendor: VPPI

This meeting opener uses inspiring quotes wrapped around music, visual images and graphics to energize your audience about attitudes and the effects they have on relationships and companies. This meeting opener can prepare your audience for the Bad ApplesT How to Deal with Difficult Attitudes program. This program may also be used as a stand-alone for any meeting or session when you need your employees to be inspired and feeling good about understanding attitudes and how they impact others.

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SMART-START: Business Ethics Meeting Opener

Vendor: VPPI

Integrity at Work is another timely program in the award winning Smart-StartT series. This short program is designed to bring more awareness and discussion to the topic of business ethics within your organization. During this video, viewers will be engaged with animated text, music, and graphics that will help viewers retain the important message.

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SMART-START: Customer Service Meeting Opener

Vendor: VPPI

Think Like a Customer will enlighten employees by letting them know that the only thing that really matters in customer service is what the customer thinks. They will be encouraged to deliver exceptional customer service and to always do the right thing.

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SMART-START: Motivation

Vendor: VPPI

SMART-STARTT Motivation Meeting Opener, chosen as one of Training Media Review's 2000 Top 10, uses motivational and inspirational quotes wrapped around music, visual images and graphics to energize your audience. This meeting opener uses the theme of dream it. walk it. believe it. to prepare your audience for the Motivation: Dream it. Walk it. Believe it. program. This meeting opener may also be used as a stand-alone for any meeting or session when you need your employees to be motivated, inspired and feeling good about themselves.

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Coaching & Performance Feedback Training Scenes

Vendor: QMR

Coaching and performance feedback are emerging as two of the central skills needed by those leading their organizations into the 21st century. In work environments where conditions change quickly - where new technologies, new processes, new products and new partners require that employees continuously learn, it is essential that we all have ways of measuring how we are doing, of reinforcing successful performance and of correcting where improvement is needed. This 3 part series of programs from Quality Media Resources is designed to help team leaders, supervisors, managers and others in the workplace learn the skills needed to provide on-going, effective feedback to their team members and the coaching skills needed to maximize employee potential. MILLENNIUM - Coaching & Performance Feedback Series is a comprehensive learning tool. It comes complete with handouts and facilitation materials and can be used for self-directed individual study or for facilitated group learning.

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Crossing the Finish Line

Vendor: Enterprise Media

"I think the day that I stop having those goals of continually improving, then that's the day I better stop." Lance Armstrong and his team understand the importance of setting and achieving goals. This video is designed to help energize and motivate your employees so that they too can set and achieve new goals. Duration - 3 minutes, 15 seconds.

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I Wish My Manager Would Just...

Vendor: VPPI

Based on research conducted with thousands of employees over a five-year period, employees were asked to finish the statement "I wish my manager would just." While some answers may surprise you, and others will seem quite simple, I Wish My Manager Would Just. will encourage managers to really think about their own management style and understand how it affects their employees.

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Perspective: A Different View

Vendor: Enterprise Media

"I realized that if I was given another chance I was not going to screw it up." Lance Armstrong has a unique view on success and achievement. He is a four-time Tour de France winner and a cancer survivor. In this meeting opener, you can learn about the value of perspective - of seeing things with new eyes. If your organization is facing challenges like change, downsizing, or aggressive new goals, this meeting opener will give employees and managers a new perspective on the challenges ahead. Duration - 2 minutes, 20 seconds.

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Teamwork

Vendor: Enterprise Media

"It is almost the ultimate team sport, because you have so many different variables." Cycling is a team sport - and Lance Armstrong couldn't achieve his incredible success without his team. This video is designed to motivate and inspire your team to higher levels of success. Duration - 2 minutes, 20 seconds.

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Motivation & Development

A.C.T. with Integrity: Real Situations for Discussion

Vendor: VPPI

A.C.T. with Integrity: Real Situations for Discussion provides business ethics training that can serve as a vital complement to any business practices and legal compliance program. This video has been designed in a modular format that consists of twelve "discussion-trigger" case studies. After each scenario, there is an opportunity to guide employees through an analysis of the issues involved and a discussion of the action or actions that should be taken to resolve each concern and maintain your organization's integrity. This video includes both a narrated version and a vignettes-only version with sample agendas.

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How to Avoid Emotional Leakage

Vendor: Telephone Doctor

Have you ever had a bad day and then barked at a coworker? Or worse yet, at a customer? It's like getting mad at Peter but taking it out on Paul. We call it Emotional Leakage and this short awareness program will help viewers realize how damaging this behavior can be. Seeing Emotional Leakage from a third party point of view will raise your staff sensitivity to this widespread problem. Includes both customer and coworker vignettes.

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Motivation: Dream It, Walk It, Believe It

Vendor: VPPI

Motivation: Dream It. Walk It. Believe It. can help you provide your employees with practical skills to help them achieve their goals at work and at home. People often look at self-motivated individuals and wonder...how do they do it? Where does this internal drive come from? What secret do these individuals have that others do not? What is it about these people that makes them so passionate about what they do? Where does their internal fire come from? Imagine a workplace where everyone chooses to take on more responsibility, bring energy and a positive attitude to work. Imagine a place where people set clear goals and are motivated at work and in their personal lives. Using a narrator and interviews with real people, this program illustrates the three principles of dream It., walk It., believe It. and shows your audience how to become goal setting self-motivated superstars.

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Trainingbytes: Increasing Emotional Intelligence

Vendor: VPPI

Increasing Emotional Intelligence is comprised of three one-hour modules or TrainingBytesT. These "bytes" are designed to increase participants' ability to manage emotions at work, choose to be positive, and keep things in perspective. These "bytes" can be used as stand-alone training, as part of a comprehensive training solution, or a reinforcement tool. The three TrainingBytesT included in this program are: 1. Stay in Control: Managing Your Emotions at Work Participants will Recognize what types of situations (triggers) tend to make you angry, frustrated, and irritable Use proven anger management techniques to defuse emotion and refocus energy Identify opportunities to proactively squelch anger tendencies 2. Half Full or Half Empty? Choosing to be Positive Participants will Understand the importance of personal choice Use proven techniques to turn seemingly negative situations into positive opportunities Identify opportunities to be a "positronic" influence amongst peers 3. Big Picture: Keeping Things in Perspective Participants will Recognize the difference between importance and urgency Use techniques to filter information to decide what to ignore and what to act on Know how to accept what you can't control, and how and when to act on what you can.

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Trainingbytes: Managing Your Own Productivity

Vendor: VPPI

Managing Your Own Productivity is comprised of three one-hour modules or TrainingBytesT. These "bytes" are designed to increase participants' ability to plan and organize, effectively manage priorities, and work with others to achieve results. These "bytes" can be used as stand-alone training, as part of a comprehensive training solution, or a reinforcement tool. The three TrainingBytesT included in this program are: 1. Have a Plan. Work the Plan. Planning & Organizing for Results Participants will Understand the importance of planning and staying organized Understand what it means to be accountable for results Use a planning tool to keep track of details, hit timelines, manage resource needs, and track results 2. What Should I Do First? Effectively Manage Priorities Participants will Understand how and why priorities often change Use communication and stress management techniques to effectively manage mutually-exclusive priorities, changing priorities, and multiple priorities Use time management and communication techniques to effectively handle distractions and interruptions 3. It Takes A Team! Working with Others to Achieve Results Participants will Use basic meeting management techniques to stay on track Understand how to leverage their own and others' strengths to increase work output and meet deadlines Know how and when to ask for help or volunteer to help.

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Who Says We Can't Do It? Lance Armstrong's Journey

Vendor: Enterprise Media

AN UNFORGETTABLE STORY - Cancer Survivor. Champion. Hero. Leader. Lance Armstrong is perhaps the most inspirational sports figure on the planet today. His story of overcoming cancer and winning the Tour de France for three consecutive years has inspired millions of people who have watched him on television or read his best-selling book, It's Not About the Bike. 20 minutes.

AN UNFORGETTABLE VIDEO - Now, Lance Armstrong's story is available to you in a truly unique training/learning program. This is it! A poignant, human, and compelling presentation that will get people thinking positively about achieving virtually any goal. This program will work at any level of the organization and for any topic. Whatever your objective, after people watch this film, the response will be "Who says we can't do it!"

AN UNFORGETTABLE TRAINING EXPERIENCE - This is the most inspirational training film ever made. The award-winning program outlines the importance of goals, tactics, teamwork and leadership as critical elements of any successful undertaking. The underlying message is that people have to work together and give their all to achieve goals - greatness cannot be achieved with half measures.

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Presentation & Facilitation

I Wasn't Prepared For That

Vendor: AIM Learning Group

A young executive is panic-stricken when she's told that she has to present a written report in person to the board. Her first run-through is a disaster, but with encouragement from a colleague she soon learns the secrets of making an effective presentation. He reassures her that she knows more about the project than anyone else. She has no reason to worry, providing she approaches the task methodically. By following a number of simple steps; Position, Options and Proposal, she is able to conquer her fears and make a successful presentation. She then discovers that no two audiences are the same and that she must adapt her presentation accordingly.

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Meeting Menaces

Vendor: AIM Learning Group

Meeting Menaces contains five short sequences showing the extreme behaviour exhibited by some colleagues: the waffler, the turf warrior, the assassin, the dominator and the interrupter. Throughout the program John Cleese provides the proper guidance to allow group members the ability to cope successfully with each of these destructive behaviour types.

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Meetings, Bloody Meetings

Vendor: AIM Learning Group

Meetings, Bloody Meetings is the best-selling video that defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish court, a cynical manager is found guilty of failing to prepare himself and inform others about the meeting agenda. Omitting to invite all the relevant people, failure to plan the agenda, failure to control the discussion, and failure to record the decisions, are among his many faults. The judge demonstrates how the rules for running a meeting parallel those of a court and the chaos that would result if he ran his court in the same way.

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Messing Up a Meeting

Vendor: AIM Learning Group

Messing Up a Meeting, a staff member hurriedly prepares for a meeting. The narrator, John Cleese, tries to warn the employee, Jeremy, to be more thorough and prepare properly. Jeremy doesn't listen and the ensuing meeting is a disaster for him. John Cleese gives him some suggestions and the scene is replayed with a more positive outcome. In the next segment; Jeremy irritates the team leader, changes the agenda and openly argues with a fellow employee. Once again using the classic wrong-way right way scenarios, John Cleese shows Jeremy the error of his ways and how to change his behaviour for the better.

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More Bloody Meetings

Vendor: AIM Learning Group

The guilty manager of Meetings, Bloody Meetings dreams he is back in court, charged with neglecting the human aspect of his meetings. His misdemeanours are replayed as evidence, from failing to prevent a squabble, to allowing the discussion to go off at a tangent and then allowing himself to be railroaded into a poor decision. The video shows the necessity of involving everyone in the decision-making process and ensuring that they understand key points at all stages.

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Sales & Marketing

How to Connect in Business in 90 Seconds or Less

Vendor: Media Partners

In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This fun and motivational film will teach employees how to naturally make a genuine connection with everyone they meet. How to Connect in Business...in 90 seconds or less will have a life changing impact on customer relationships and sales success as well as every other personal relationship in your employee's lives.

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Life IS a Series of Presentations

Vendor: VPPI

Based on the book by author Tony Jeary, Life IS a Series of Presentations demonstrates how to focus and execute your communication so that every time you present an idea, a message, a speech, or even conduct a meeting, you will gain the skills necessary to maximize your daily interactions. The course follows a series of easy-to-use steps with the P.O.I.N.T. model, enabling participants to inspire, inform, and influence others confidently and persuasively. Ultimately, employees will establish credibility, improve working relationships, increase efficiency and effectiveness, improve job and personal satisfaction, and more.

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Negotiating: Tying The Knot

Vendor: AIM Learning Group

The program plots the course of a negotiation from the first meeting to a successful conclusion, using the analogy of the developing relationship of two people. In the case of marriage, the aim is not for either side to win but to reach a mutually beneficial arrangement. Stage by stage the main characters negotiate their way to the altar in scenes that illustrate the training points defined by the presenter. The medium of video is unbeatable for demonstrating the various techniques and body language that can be employed and how emotional behavior leads to totally unproductive rows. There are also textbook demonstrations of how to deal with threats and ultimatums and to overcome deadlocks.

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Sell! 25 Essentials on Selling

Vendor: Enterprise Media

To put it bluntly: If you can't sell, you're dead. Yes, selling is essential - whether it's your newest consumer product or an idea to increase internal productivity. Tom Peters has a gut-level grasp and passion for the art of selling and in this video he lays out 25 tenets that will teach you how to present, praise, and promote your product. Duration - 14 minutes.

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Trainer Games in Action - Volume 1

Vendor: University of Oklahoma OUTReach

In these videos you will see us introduce the activity, lead a group through the exercise, debrief the experience and then give a few trainer tips for each exercise. Our purpose is to show you one way that the games can be presented and used to help you teach your content. Please adapt and change the activities to meet your needs and the needs of your learners.

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TRAPPED! How to Escape the Sameness Trap with Tom Peters

Vendor: Enterprise Media

Over the past 15 years, quality and service have gotten better - so much better that consumers often can't tell the difference between competing products. So what can you do to escape this "sameness trap?" How do you delight, dazzle, differentiate? Tom Peters presents five concrete steps (design, brand development, focus on women, use the web and pay attention to the aging population) for being distinct, making your company (or project) a star which will vault you ahead of the competition.

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Sexual Harassment

In This Together

Vendor: Media Partners

Seven front line employees from a variety of businesses speak directly to their peers as they lay out the issues of respect and harassment head on. From dealing with gossip to being in a bad mood, this entertaining program uses a non-threatening opinion survey to create a safe environment where viewers can re-evaluate their beliefs and their actions.

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Patterns Part 1: Preventing Sexual Harassment

Vendor: QMR

Preventing Sexual Harassment, looks at four common patterns of inappropriate behavior - the habitual harasser, the smitten harasser, the bully and the jilted harasser. How we respond to harassment will be most effective when we recognize why the behavior is occurring. This program arms employees with information and insights to help them determine the best way to get the behavior to stop. A series of dramatizations bring each pattern to life. Attorneys, human resource professionals and a troupe of exceptional actors take us through the legal, psychological, cultural and moral issues.

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Patterns Part 2: Responding to Sexual Harassment

Vendor: QMR

Responding to Sexual Harassment, is an extension of the first program in both style and content, and we recommend that managers view both parts of the series. Program 2 examines the legal liability issues and questions of personal responsibility that managers and supervisors must face. Using dramatizations, we explore different patterns of how managers often respond to sexual harassment incidents, including the ostrich, the chameleon, the wounded tiger and the mother hen and present more effective alternatives. Finally we discuss how incidents should be investigated and best resolved.

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Sexual Harassment? You Decide: Real Situations for Discussion

Vendor: VPPI

If your employees send graphic pictures via e-mail or make fun of a person of the opposite sex, it's clearly sexual harassment. But what about an innocent joke? Or art that includes nudity? Or a well-meaning massage? When rules and standards are ambiguous and their application requires thoughtful judgment, rote learning is not enough. Experienced trainers know that borderline situations and open discussion are necessary to make sexual harassment training meaningful and memorable. This brand new training program, Sexual Harassment? You Decide., includes over a dozen open-ended, real-life video vignettes that let viewers decide whether they constitute sexual harassment and how they would react.

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Sexual Harassment - It Can Happen Here

Vendor: VPPI

Don't ignore the possibility of sexual harassment among coworkers-teach them to prevent it! Sexual harassment knows no boundaries-any employee can become a victim. Today, even the smallest organizations are taking steps to prevent it, and to avoid costly lawsuits. Sexual Harassment: It Can Happen Here teaches your employees how to identify sexual harassment-and how to respond professionally should they ever experience it or witness it. By helping employees to personally and professionally prevent harassment, everyone in your organization will benefit from a more positive and respect-filled work place.

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The Issue is Respect

Vendor: QMR

How do we take our discussion of sexual harassment beyond the obvious cases that everyone already recognizes as wrong and explore the more subtle issues that must be addressed if men and women are to be able to work together in an environment of respect? The Issue is Respect, tackles complex issues. What one employee may consider sexual harassment, another may find perfectly acceptable. Both men and women can be and are victims of hostile work environments and subtle Quid Pro Quo behavior. The standards by which such behavior is measured are changing. Attorneys, psychologists, human resource professionals and a troupe of exceptional actors take us through the legal, psychological, cultural and moral issues.

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Workplace Violence

Be Safe, Not Sorry

Vendor: VPPI

Think about it. Every workday, 723 workers are attacked and another 43,800 harassed. Over 1,000 workers are victims of homicide - at work - annually. Approximately two million assaults and threats of violence occur in the workplace each and every year. In the pressure cooker of the contemporary workplace, violent behavior can erupt at any time. Terminated, overworked, or stressed employees can and will pose very real threats. You, your employees, and even visitors to your company are at risk - every day. Do people within your organization know - really know - how to head off workplace threats, how to stay safe?

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Legal Briefs: Workplace Violence

Vendor: VPPI

Making the workplace safe from violence is a high priority for organizations today. But there is a real risk of legal liability as well. Because of workplace violence, organizations have been sued for negligent hiring and retention, constructive discharge, and failure to provide a secure environment. This new Legal Briefs module will help insure your managers know their legal obligation and the actions they can take to keep your workplace safe and out of court. This program also provides specific instructions on how to appropriately and legally investigate rumors, do background checks and employment screenings, and more.

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Managing Harmony

Vendor: QMR

While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and customers. So are the victims. They are us. Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace is a resource designed to help organizations put an end to this other violence - the destructive conflicts that affect us all. Managing Harmony, defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organizational costs of inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization's values, how conflict can be a positive force, and the organization's responsibility to provide effective avenues for dispute resolution.

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Violence: Reducing Your Risk

Vendor: Media Partners

This program spells out clearly how to reduce your risk of becoming a victim. It teaches you how to avoid potentially violent situations; and how to form a plan of action for escape or defense if violence should occur.

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Violence: Risk from Within

Vendor: Media Partners

This Workplace Violence Prevention program is a workplace violence and harassment training video hosted by a variety of trained professionals in violence awareness and self-defense. They give expert advice to help each learner recognize the signs that can lead to potentially violent situations.

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