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Business Skills Library Top 10
| Title: |
Give Em the Pickle |
| Code: |
56004 |
| Description: |
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It's walking the customer to the item they're looking for rather than pointing... or maybe it's simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That's the PICKLE. |
| Media: |
Video |
| Duration: |
18 minutes |
| Title: |
Whale Done! The Power of Relationships |
| Code: |
39030 (Video); 39030A (DVD) |
| Description: |
What does training killer whales have to do with training humans? More than you may think! In this inspirational training program, Ken Blanchard teaches viewers a technique that actually increases employee effectiveness at work, and it's a technique used by the whale trainers of SeaWorld! This training experience consists of two programs: Whale Done!T and Whale Done! in Action. Whale Done! addresses the question, "Why does this approach work?" Filmed on location at SeaWorld, Blanchard teaches viewers how to improve relationships by building trust, accentuating the positive, and redirecting energy when things get off track. The Whale Done! Approach illustrates to coworkers, managers, and employees that by building positive relationships, they will become more productive, achieve greater results, and create an environment where everyone is genuinely excited about the work they are doing! Whale Done! in Action is a companion video that shows how the Whale Done! Approach is applied to real-life business situations. Blanchard emphasizes two key skills that can have an immediate, positive impact in the workplace: how to give redirection when someone makes a mistake and how to give a Whale Done! Response when you catch someone doing something right. |
| Media: |
Video |
| Duration: |
21 Minutes |
| Title: |
The Guest |
| Code: |
56001 |
| Description: |
This is the best-selling customer service training video of all time, and for good reason. Its simple message has changed the way thousands of corporations view their customers... Treat your customers as you would a guest in your home. No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest? THE GUEST uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know. Treating customers as guests is as simple as: Welcoming Them, Using their Name, Taking Care of their Needs, Thanking Them, Inviting Them Back. |
| Media: |
Video |
| Duration: |
14 Minutes |
| Title: |
The Courage to Coach |
| Code: |
39009 |
| Description: |
This video gives a common sense approach to confronting tough employee performance situations. How To Training Points: 1. How to initially deal with a problem situation and get a coaching conversation started. 2. How to coach someone with an attitude problem. 3. How to handle employees who won't take you seriously. 4. How to ask someone who does a good job to "crank it up" a bit. 5. How to use documentation when you have an employee who's not getting the message. |
| Media: |
Video |
| Duration: |
19 Minutes |
| Title: |
Effective People Skills |
| Code: |
25005 |
| Description: |
Research shows that the number one cause of personal and professional failure is not a lack of intelligence or technical ability, but rather ineffective personal skills. This video program will teach essential skills for increased work performance, interpersonal effectiveness and stronger interactions with coworkers. The program consists of eight modules that can be used individually or together, enabling you to tailor the program to specific development needs of your team or organization. |
| Media: |
Video |
| Duration: |
47 minutes |
| Title: |
It's About Respect |
| Code: |
4157 |
| Description: |
In today's workplace, it's more important than ever to recognize the various forms of harassment and train all employees to prevent them in your organization! In addition to sexual harassment, there are liability issues associated with harassment based on race, color, national origin, religion, gender, disability, age and other characteristics protected by law. Harassment can take the form of jokes, negative stereotyping, hostile acts or simple thoughtless comments but the ultimate outcome is the same. In addition to the costs associated with legal liability, harassment has a profound negative effect on individuals, inflicting emotional stress, lowering employee morale and reducing productivity at work. |
| Media: |
Video (Available in Spanish) |
| Duration: |
21 minutes |
| Title: |
Stressbusters! |
| Code: |
6057 |
| Description: |
Loretta Laroche tells it all in this funny and irreverent look at stress, personalities and how to make yourself happier and more productive. You will learn how to reduce stress through laughter while learning how to "lighten up." Loretta LaRoche makes people laugh. She's a polished standup performer with numerous TV appearances under her belt. She'll make you laugh by hamming it up in front of the camera. She'll wear a helmet with upswept horns worthy of a Wagnerian heroine. She'll wrap herself in a cape and strut around the stage impersonating a sighing perfectionist. She'll make you laugh by goofing on her husband and herself. |
| Media: |
Video |
| Duration: |
26 minutes |
| Title: |
Bad Apples: How to Deal with Difficult Attitudes |
| Code: |
39005 |
| Description: |
Let's start with the bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad ApplesT is for you! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace. Like the saying "One bad apple spoils the whole bunch", one person with a bad attitude can have a negative impact on the entire team or company! Bad ApplesT is a learning experience to help people understand how attitudes impact relationships and provides a process for overcoming attitudes that may be stifling their individual and team performance. Bad ApplesT can help the bad apples shine! |
| Media: |
Video |
| Duration: |
23 minutes |
| Title: |
The Extraordinary Leader: Going from Good to Great |
| Code: |
39047 |
| Description: |
The Extraordinary Leader demystifies leadership and explains five key insights that distinguish a truly extraordinary leader from a good or "average" leader. This program, based on the extensively researched book by Jack Zenger and Joseph Folkman, will help leaders shift their way of thinking about leadership from the conventional idea that leaders are born, to the fact that anyone can be a great leader. They concluded that leaders who just move from "good" to "a little bit better" don't make much of a difference. It's not until one becomes a "great" leader that there will be a significant impact. |
| Media: |
Video |
| Duration: |
25 minutes |
| Title: |
Glad I Could Help: Real Customer Service Situations for Discussion |
| Code: |
39029 |
| Description: |
Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a "glad I could help" attitude, customers will feel positive about the employee, the organization, and the way they have been treated-ultimately creating long-term customer loyalty. |
| Media: |
Video |
| Duration: |
21 Minutes |
IT Library Top 10
| Title: |
Basic Excel 2000 |
| Code: |
27102D |
| Description: |
When completed with this course you will be prepared to acquire your MOUS certification and to maximize your data use. Topics include formulas, formatting, worksheet layout, auditing, charting, databases and pivot tables. |
| Media: |
Multimedia CD-ROM |
| Duration: |
2 hours 16 minutes |
| Title: |
Access 2000 Beginning |
| Code: |
27120 |
| Description: |
Creating your database will be fun when you learn how to use Access' powerful features to make forms, reports, queries, macros, and web pages. Alison Balter's 14 years of teaching Access will unlock this program's potential for you! |
| Media: |
Multimedia CD-ROM |
| Duration: |
2 hours 6 minutes |
| Title: |
Project 2000 Level 1 |
| Code: |
27358 |
| Description: |
This course will teach you how to create a path schedule for your projects. Learn outlining, linking, tricks, resources, project tracking and duration, reports and more. |
| Media: |
Multimedia CD-ROM |
| Duration: |
1 Hr. 36 Min. |
| Title: |
Intermediate Excel 2000 |
| Code: |
27103D |
| Description: |
When completed with this course you will be prepared to acquire your MOUS certification and to maximize your data use. Topics include formulas, formatting, worksheet layout, auditing, charting, databases and pivot tables. |
| Media: |
Multimedia CD-ROM |
| Duration: |
2 Hours 5 Minutes |
| Title: |
Excel XP Essentials- Level 1 |
| Code: |
27555 |
| Description: |
After completing this course you will be prepared to acquire your MOUS certification and to maximize your data use. Topics include formulas, formating, worksheet layout, auditing, charting, databases and pivot tables. |
| Media: |
Multimedia CD-ROM |
| Duration: |
N/A |
| Title: |
PowerPoint 2000 Beginning |
| Code: |
27117 |
| Description: |
Dazzling and professional slides will enhance any presentation you deliver. You will learn to illustrate your point with graphics, charts and organized text. |
| Media: |
Multimedia CD-ROM |
| Duration: |
1 hour 29 minutes |
| Title: |
Access XP Essentials- Level 1 |
| Code: |
27552 |
| Description: |
Join Microsoft AccessT expert Alison Balter featuring state-of-the-art training covering beginning, intermediate, and advanced levels in this basic training series. |
| Media: |
Multimedia CD-ROM |
| Duration: |
N/A |
| Title: |
Project 2000 Level 2 |
| Code: |
27359 |
| Description: |
This course will teach you how to create a path schedule for your projects. Learn outlining, linking, tricks, resources, project tracking and duration, reports and more. |
| Media: |
Multimedia CD-ROM |
| Duration: |
1 Hr. 33 Min. |
| Title: |
Programming With Microsoft C# Level 1 |
| Code: |
27575 |
| Description: |
The goal of this course is to provide students with the knowledge and skills needed to develop C# applications for the Microsoft.NET Platform. The course focuses on C# program structure, language syntax, and implementation details. |
| Media: |
Multimedia CD-ROM |
| Duration: |
N/A |
| Title: |
Excel XP Essentials- Level 2 |
| Code: |
27556 |
| Description: |
After completing this course you will be prepared to acquire your MOUS certification and to maximize your data use. Topics include formulas, formating, worksheet layout, auditing, charting, databases and pivot tables. |
| Media: |
Multimedia CD-ROM |
| Duration: |
N/A |
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